Privacy Policy – Arts on Demand

Arts on Demand and artsondemand.ca has a very strict privacy policy, applying to all information collected by this website. On this page, you will find:

What personally identifiable information can be collected through this site
How that personal data is used
Who that personal data may be shared with
Users’ options regarding how their personal data is used
Security measures put into place to protect personal data
How users can correct any inaccurate personal data
How users can have their personal data permanently deleted from our database

All personal data is protected by Canadian privacy laws.

By accepting this privacy policy you agree to the following:

This privacy policy sets out how Arts on Demand (AOD) uses and protects any information that you give us when you use this website.

AOD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

AOD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2020.

Collection of Personal Information

Arts on Demand only collects personal data that has been voluntarily provided by the users of this site by signing up for our newsletter, other promotional emails, or contact form. We are the sole owners of the data collected on this site.

Detailed personal information may be collected when an order is placed, with that information being used to verify the identity of the client and to process their order in terms with our merchant bank. This information may also be used to provide professional services, as contracted by the client.

We do not knowingly collect the personal data of any individuals under the age of 18 years old in any jurisdiction. If such information is collected and discovered, it will be completely deleted from our records and database.

Use of Personal Information

Arts on Demand may use personal data and information to:

Send marketing emails, including newsletters, promotions, or notices of new products and services. These services may be opted out at any time by hitting the unsubscribe button within the email or contacting us directly.
Directly respond to inquiries through our website, regarding any reasons that we were contacted.

Any personal data or information, including email address, will never be sold, rented, lent, or given to any third-party for any reason, with the exception of being legally compelled to when required by the law.

Your Access and Control Over Your Information

At any time, users may opt out of any future contact with this website. By contacting us, users may also:

See their personal data that we currently hold
Correct or change any of their personal data
Request deletion of their personal data, also known as ‘being forgotten’, which we will execute immediately
Ask any questions about how we use their personal data
Express any concerns they may have about our use of personal data

Personal Contact

We will not contact you unless you have specifically requested information from us.

We dislike spam, junk mail, popup ads and the like just as much as you do. All newsletters that are sent by artsondemand.ca include an unsubscribe link in them. Users can remove themselves at any time from our newsletters by clicking on the unsubscribe link.

Data Security

Your personal data security is very important to us.

Arts on Demand has built our website using industry-standard security measures and authentication tools to protect the security of all personal data collected. We, and the third parties who provide services for us, also maintain technical and physical safeguards to protect personal data.

When credit card information is collected through our website, it will be encrypted using industry-standard technology for conducting secure online transactions.

Use of Third-Party Tools

Arts on Demand uses a variety of third-party online services and tools on our website.

Hubspot is used as our primary CRM service.
Asana is used for project scheduling.
Mailchimp is used for email marketing purposes, including our newsletters, promotions, and news about our services.
Stripe is used as our e-commerce platform, used in our online store.

The use of these third-party tools is covered by the privacy policies of these third-parties. Please refer to the privacy policies for any questions regarding the use of these tools.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies

“Cookies”, small pieces of tracking data used on most websites, are used on our site and may be used to track repeat visitors’ engagement with our site and improve access. These cookies will be stored on the users’ hard drive. Cookie use is not connected to any personally identifiable information collected on our site through other means, such as email signups.

Contact forms

Information you provide on our contact forms will only be used to contact you directly regarding your comment or question. This information may be entered into our CRM database in Hubspot. Filling out the contact form sections of our website will NOT add you to our email newsletter list.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

E-Commerce Orders

To provide e-commerce services, we require personal contact information, including full name and billing information, along with financial information, such as credit card numbers and expiration dates. This data will be used for billing purposes only. If there is a problem with the order, this personal information will be used to contact the user.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Information entered into our contact forms will be sent to our CRM service (Hubspot) which we use to respond and communicate with you.

Updates to this Statement

This privacy policy may be updated from time to time as necessary to comply with international privacy laws. You will always be able to find this updated policy on our website. Please check this page occasionally to ensure that you are aware of any changes made.

Contact Us

If you have any questions about this privacy policy, how Arts on Demand treats your personal data, or you wish to change your personal information, you can contact us at:

Phone: 647-402-3997

Email: info@artsondemand.ca